Privacy Policy

We expect you to carefully read and understand this Privacy Policy before using www.elezent.com.bd. In this policy, “We”, “Us”, “Our”, “Website”, or “Platform” refer to ELEZENT, including our official website, mobile-optimized version, and social media platforms. “You”, “Your”, and “User” refer to our customers, visitors, and users of the site and services.

We are fully committed to maintaining the privacy and protection of all your personal information. This policy outlines what data we may collect, how it may be used, and how we ensure its safety when you visit or interact with elezent.com.bd.

Information We Collect

When you browse elezent.com.bd, use our services, place an order, sign up for our newsletter, or contact us, we may collect identifiable information such as:

• Name

• Phone number

• Email address

• Shipping and billing details

• Order and transaction history

• Browsing data and preferences

We may also keep records of your product interests, feedback, and browsing behavior to enhance your shopping experience with us.

Personal Identification Information (PII)

We may collect PII in several ways, including but not limited to:

• Creating an account

• Placing an order

• Subscribing to our newsletter

• Filling out a contact form

• Participating in a survey, promotion, or campaign

Users can always choose to visit our website anonymously. However, declining to provide certain personal data may limit your ability to engage in specific features or services.

Non-Personal Information

We may also collect non-personal data when you interact with our site, such as:

• Browser type

• Device information

• Operating system

• Internet service provider (ISP)

• Site usage metrics (time spent, pages viewed, etc.)

This data helps us improve user experience, website performance, and security.

Cookies

Our website uses cookies to store user preferences and session information to offer a personalized shopping experience. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact the site’s performance and personalized features.

How We Use Your Information

The information we collect helps us:

• Process orders and manage transactions

• Provide efficient customer support

• Send order confirmations, shipping updates, and promotional offers

• Improve our website functionality and product offerings

• Conduct surveys or marketing campaigns relevant to your preferences

• Prevent fraud and ensure data security

Data Protection & Security

At ELEZENT, we take your data privacy seriously. We use secure technologies and strict protocols to protect your data from unauthorized access, alteration, or misuse. Sensitive information like passwords and payment data is encrypted and handled via secure platforms.

Sharing of Information

We do not sell, trade, or rent your personal information to external parties. However, we may share limited, non-identifiable aggregated demographic information with trusted business partners or advertising agencies for improving services.

We may also share information with third-party service providers (such as delivery partners, payment gateways, or email marketing tools) for:

• Order fulfillment

• Transaction processing

• Communication (email, SMS)

• Customer surveys

These parties are obligated to keep your data confidential and secure.

Changes to This Policy

ELEZENT reserves the right to update or modify this privacy policy at any time without prior notice. Any updates will be posted on this page with the "Effective Date" at the top. We encourage users to review this page regularly to stay informed of how we protect your data.

Your Consent

By using www.elezent.com.bd or engaging with our services, you consent to the terms of this Privacy Policy. Continued use of the platform following any updates will be considered as acceptance of the revised terms.

If you do not agree with our Privacy Policy, please discontinue use of the website immediately.

📞 Contact Us

We are happy to help with any questions or concerns regarding your privacy or data.

📧 Email: elezent.official@gmail.com
📞 Customer Support: +8801898-881521
🌐 Website: www.elezent.com.bd